Data deletion · حذف البيانات

If you messaged a store

Baqtivoo answers customers on behalf of online stores. For the store you messaged we keep your messages (including voice-note transcripts and photo descriptions), the assistant's replies, and the orders and support requests you made in the chat (name, phone, address).

• Chats are deleted automatically 365 days after the last message.
• When you ask, your chats with that store are deleted. Orders and support requests stay in the store's records, but your name, phone number, address and notes are removed from them.
• Orders the store already sent to its own shop system (such as Shopify) and the chat in your WhatsApp, Instagram or Messenger app are not stored by us. Ask the store, or delete the chat in the app.

How to ask

Email privacy@baqtivoo.com with:

1. The store you messaged (its Instagram @handle, Facebook Page or WhatsApp number).
2. Your WhatsApp number or Instagram / Facebook name used in the chat.

The store will confirm it is really you, usually by messaging you in the same chat, and your data is deleted within 30 days. We use these details only to find and delete your data.

If you are a merchant

Email privacy@baqtivoo.com from your account email to close your account. Your account data is deleted within 90 days; you can ask for an export first.