Privacy Policy · سياسة الخصوصية
1. Who we are
Baqtivoo (baqtivoo.com) is an AI sales assistant that answers shoppers on behalf of online stores on Instagram, Facebook Messenger, WhatsApp and store websites. Baqtivoo is run by its founder as an individual business based in Cairo, Egypt; it is not yet a registered company. Contact: privacy@baqtivoo.com.
2. Our role
- Merchants (stores that use Baqtivoo): we are responsible for your account data.
- Shoppers (people who message a store): the store decides why your data is used. We process it on the store's behalf and only to provide our service to that store. For questions about a store's use of your data, contact the store; you can also contact us and we will help.
3. What we collect
From merchants
- Name, email address and password (stored only as a one-way hash).
- Store details, product catalog, prices, stock and store policies.
- Connections you approve to Instagram, Messenger, WhatsApp, Shopify or WooCommerce, including access tokens (stored encrypted).
- Settings, usage counts and messages you send us.
From shoppers (when you message a store that uses Baqtivoo)
- Your messages and the assistant's replies.
- Voice notes: converted to text; we keep the text, not the audio.
- Photos: used once to find matching products or describe the item; we keep a short description, not the photo.
- Your account identifier on the channel (Instagram or Facebook user ID, WhatsApp number) and the profile name the platform shares with the store.
- Details you give to place an order or support request: name, phone number, address and notes.
- Website chat: a random session ID kept in your browser for up to 30 days so the conversation continues.
Technical data
- IP address, used briefly to protect against abuse (rate limits).
- Server logs and error reports. They do not contain message text.
4. How we use it
- To answer shoppers, recommend products and record orders and support requests for the store.
- To show the store its conversations, orders and analytics.
- To run, secure and fix the service and to prevent abuse.
- To send merchants service emails about their account.
We do not sell personal data, use it for advertising, or use shoppers' conversations to train AI models.
Where the law requires a legal basis, we rely on: our contract with the merchant; the store's legitimate interest in answering the messages you send it; our legal obligations; and your consent where it is required.
5. How the AI works
Messages are processed by AI models through OpenRouter. Requests are sent only to providers that do not train on the data, and our live service sends them only to providers that do not keep the data after answering (zero data retention). Replies are written automatically and can contain mistakes. The store can see every conversation and take over at any time, and orders are confirmed before they are placed.
6. Who we share data with
Only with service providers that help us run Baqtivoo, and only what each one needs:
| Provider | Purpose | Location |
|---|---|---|
| Amazon Web Services | Hosting, service emails | Germany (EU) |
| MongoDB Atlas | Database | Germany (EU) |
| Qdrant Cloud | Product search (catalog only, no shopper data) | — |
| OpenRouter and the AI providers it routes to (such as Google, OpenAI, ElevenLabs) | AI replies, voice-to-text, photo matching | United States and other countries |
| Cloudflare | Website, DNS, email forwarding | Global |
| Sentry | Error monitoring (no message text) | United States / EU |
When a store connects Instagram, Messenger, WhatsApp, Shopify or WooCommerce, messages and orders pass through those platforms under their own privacy policies. We may also disclose data when the law requires it.
7. International transfers
Your data is processed outside Egypt, mainly in the European Union and the United States. We use established providers that protect data under contract.
8. How long we keep data
| Data | Kept for |
|---|---|
| Shopper conversations | Deleted automatically 365 days after the last message |
| Orders and support requests | Kept for the store's records; the shopper's name, phone, address and notes are removed when the conversation is deleted |
| Website chat session | Up to 30 days |
| Data exports | 30 days |
| Deletion-request contact details | 30 days after the request is closed |
| Merchant account | While the account is active; deleted within 90 days after it is closed |
| Server logs | Up to 90 days |
| Backups | Overwritten on a rolling schedule |
9. Your rights and deleting your data
You can ask to access, correct or delete your personal data, or object to its use.
- Shoppers: use baqtivoo.com/data-deletion or email us. The store confirms it is really you, then deletes your data.
- Merchants: email privacy@baqtivoo.com from your account email.
We answer within 30 days.
10. Security
All traffic uses HTTPS. Passwords are hashed, platform tokens are encrypted, and each store can only see its own data. No system is perfectly secure; if a breach affects you, we will tell you and the authorities as the law requires.
11. Children
Baqtivoo is a service for businesses and is not directed at children under 13.
12. Cookies
The merchant dashboard uses one necessary sign-in cookie. Website chat keeps a session ID in your browser. We do not use advertising or tracking cookies.
13. Changes
We will post changes on this page with a new date and email merchants about important changes.
14. Contact
privacy@baqtivoo.com — Cairo, Egypt.