Terms of Service · شروط الخدمة
1. Agreement
These terms apply between Baqtivoo (run by its founder as an individual business in Cairo, Egypt; "we") and the business that creates an account ("you"). By using Baqtivoo you accept these terms and our Privacy Policy. If you accept for a business, you confirm you can bind it.
2. The service
Baqtivoo answers your customers with AI on the channels you connect (Instagram, Messenger, WhatsApp and your website), recommends products from your catalog, records orders and support requests, and shows you conversations and analytics. We may improve or change features over time. During the pilot the service is provided as it is, without a guaranteed uptime.
3. Your account
- Give accurate information and keep your password safe. You are responsible for activity in your account.
- Tell us at privacy@baqtivoo.com if you think your account was accessed without permission.
4. Your responsibilities
- Keep your products, prices, stock and store policies accurate. The assistant answers from the data you provide.
- Tell your customers they may be talking to an AI assistant, and give them your privacy information.
- Follow the rules of the platforms you connect (Meta, WhatsApp, Shopify, WooCommerce) and the laws that apply to you, including consumer-protection and data-protection laws.
- Do not use Baqtivoo for spam, illegal or prohibited products, misleading offers, or to harm or harass anyone.
- Review orders and handle payment, delivery, returns and refunds with your customers. You are the seller.
5. AI replies
Replies are generated automatically and can be wrong or incomplete. You can see every conversation and take over at any time. You are responsible for the offers made to your customers and for checking orders before you fulfil them.
6. Your data
You own your store data and your customers' data. You allow us to use it only to provide, secure and improve the service for you, as described in the Privacy Policy. When we process your customers' data, we do so on your behalf and following your instructions.
7. Fees
Fees are those of the plan you choose or that we agree in writing, in Egyptian pounds unless agreed otherwise. Paid plans are billed monthly in advance, and each plan includes a monthly number of AI replies. If an invoice is not paid, we may suspend the service after notifying you. Pilot access may be free for a limited time.
8. Our property
Baqtivoo's software, design and brand belong to us. You may not copy, resell, reverse engineer or attempt to break the service or its security.
9. Ending the service
You may stop using Baqtivoo and close your account at any time. We may suspend or close an account that breaks these terms or puts the service or others at risk, with notice when reasonable. After closure you can ask for an export of your data for 30 days; we then delete your account data within 90 days.
10. Limitation of liability
To the extent the law allows, we are not liable for indirect losses such as lost profits, lost sales or lost data, and our total liability is limited to the fees you paid us in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
11. Changes to these terms
We will email you at least 14 days before important changes take effect. If you keep using Baqtivoo after that, the new terms apply.
12. Law and disputes
These terms are governed by the laws of the Arab Republic of Egypt. Disputes go to the courts of Cairo. If the English and Arabic versions differ, the English version applies.
13. Contact
privacy@baqtivoo.com — Cairo, Egypt.